Refund policy

Refund Policy

Thank you for shopping with Beach House Frames! We want you to be completely satisfied with your purchase. Please review our refund and return policy below:

1. General Returns:

• Standard Items: If you are not satisfied with your purchase, we offer a 14-day return window from the date you receive your order.

• To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

• To initiate a return, please contact us at beachhouseframes@gmail.com with your order number and the reason for the return.

2. Non-Returnable Items:

• Custom Frames: Custom-made frames, including any products with personalized sizes, glass, or mounts, are non-returnable and non-refundable. All sales of custom products are final.

• This also applies to frames made to specific measurements or with special designs. These are made specifically for your order, and therefore we cannot accept returns on these items unless they are defective.

3. Faulty or Damaged Items:

• If you receive a faulty or damaged item, please contact us within 7 days of receiving your order. We will provide a prepaid return label to return the faulty item at no cost to you.

• Once the returned item is received, we will issue a replacement free of charge. Please note, we will not arrange for the return of the faulty item; the prepaid return label will allow you to return it at no additional cost.

4. Refund Process:

• Refunds will be processed to the original payment method once we receive the returned item and verify its condition.

• Customers are responsible for paying the return shipping costs for items that are returned for reasons other than defects. The original shipping costs are non-refundable.

• Please allow 7-10 business days for the refund to be processed after we receive the returned item.

5. Contact Us:

If you have any questions or concerns about your order or our refund policy, feel free to reach out to us at beachhouseframes@gmail.com.